The SUBMARINE ADVENTURE experience takes about 40 – 45 minutes from the beginning of boarding.
In what languages is the immersion carried out?
During the dive we provide audio guides in 10 languages: Spanish, German, English, French, Italian, Swedish, Norwegian, Danish, Finnish and Polish. All our customers are provided with a free set of one-time-use headphones.
How much time in advance should I be at the boarding area?
You have to validate your reservation in the boarding area with sufficient time before the established dive schedule. We recommend at least 20 minutes in advance.
We do not accept reservations once boarding is closed and the right to reschedule is subject to availability.
Can there be changes in the dive schedules?
Yes. On certain occasions we may be forced to modify schedules due to meteorological or operational reasons.
Can I return my tickets?
In application of the current legislation, refunds can be made within 14 days once the purchase has been made. No refunds can be made less than 48 hours before the date of the dive. If you have made your reservation with third party vendors, you must contact the vendor directly.
Can I travel on the SUBMARINE ADVENTURE bus without having made a reservation?
No. Without a prior reservation, we do not admit passengers on our free bus service.
Do you have private parking if I travel by car?
Yes. If you travel by car, ask our staff at the info & ticket stand for a parking ticket to redeem two free hours of parking, which is subject to availability (Parking – Dique Sur – Puerto de Mogán).
On Fridays, due to the local market, vehicle access is restricted.
Do you make reservations for groups?
Of course, we can carry up to a maximum of 44 passengers on board per dive. Contact us and we will help you organize it.
I have reduced mobility. Can I participate in the Submarine Adventure?
Due to security protocols, in order to access the interior of the submarine through the hatches, autonomous mobility is required that allows you to go up and down the vertical ladder. In case of doubt, contact us.
I am pregnant. Can I participate in the Submarine Adventure?
Yes. Although the submarine dives 20 meters below the sea level, the atmospheric conditions inside are controlled to make the trip comfortable and safe.
Are there toilets inside the submarine?
No. The submarine does not have toilets.
Can I bring food and/or drinks on board of the submarine?
No. It is not allowed to bring drinks or food inside the submarine.
Does the submarine respect the environment?
Yes. The submarine is powered by electrical energy and therefore does not harm the environment. With our project “Underwater Park La Atlántida” we collaborate in the regeneration of the seabed of Puerto de Mogán.
Can minors travel without being accompanied by an adult?
No. Children under the age of 16 must travel with an adult. Youths between 16 and 18 years old can travel alone.
For safety reasons, babies under 2 years of age are restricted from entering the submarine.
Can I cancel my booking?
Yes. You may cancel your booking up to 48 hours before the scheduled date and time of the activity.
Can I change the date of my booking?
Yes, provided you request the change at least 48 hours in advance and subject to availability.
What happens if I arrive late?
We recommend arriving at least 20 minutes before boarding.
Access to the submarine closes 10 minutes before departure. Once boarding has closed, we cannot guarantee access and your booking will be considered a no-show.
What happens if the company cancels the activity?
If Atlántida Submarine cancels the activity due to adverse weather conditions, technical issues, operational reasons or force majeure, we will contact you using the email address or telephone number provided when making your booking.
In that case, you may choose to reschedule the activity or receive a full refund of the amount paid.
I booked through an agency or external platform. How can I request a change or cancellation?
If you made your booking through an agency or external platform, any change, cancellation or refund request must be managed directly with that provider.
